Returns & Refunds Policy

Returns and refunds

Contact service@telzuar.com promptly after delivery for a return review. Unless a defect or fulfillment error is confirmed, goggles should be unworn beyond a clean fit check and returned complete with packaging and labels.

Requesting authorization

Provide the order number, item name, reason and clear photographs. Wait for instructions before sending anything.

Condition review

Items with scratched lenses, impact damage, chemical residue, alteration or missing components may not qualify unless the issue was present on arrival.

Fit check

Assess fit indoors with clean hands and keep packaging while deciding suitability.

Return shipping

Responsibility for return postage depends on the reason, evidence and applicable law.

Refund timing

Eligible refunds are issued to the original payment method after inspection.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Shenzhen Xingchenjing Trading Co., Ltd.
Room 5001, Building 1, Haige Yunlian Building, Yantian Comprehensive Bonded Zone, No. 15 Mingzhu Road, Donghai Community, Yantian Subdistrict, Yantian District, Shenzhen, Guangdong, China
Email: service@telzuar.com