Contact Us
Contact the Telzuar team
For product questions, fit guidance, order support, delivery concerns or return requests, email service@telzuar.com. Include your order number whenever the question relates to a purchase.
Product questions
Identify the product and activity you are considering. Include relevant fit or equipment details without sending sensitive personal information.
Order support
Include the customer name, checkout email, order number and the exact help requested.
Product concerns
Send clear photographs of the full frame, both lenses, strap, frame edge, face-contact foam, packaging and affected area. Stop use if vision or frame integrity may be compromised.
Response quality
One complete message with all relevant details generally supports a faster review.
Privacy
Never email complete payment-card numbers, account passwords or unrelated identity documents.
Support and documentation
Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.
Business information
Shenzhen Xingchenjing Trading Co., Ltd.
Room 5001, Building 1, Haige Yunlian Building, Yantian Comprehensive Bonded Zone, No. 15 Mingzhu Road, Donghai Community, Yantian Subdistrict, Yantian District, Shenzhen, Guangdong, China
Email: service@telzuar.com